Frequently Asked Questions

Select Pay Bill from the home page, select and register card of your choice to make your payment.

Select Report Payment from the menu options, enter payment details and select done.

Select view Bills and Payments from the home tab or menu icon. Select the icon at right side of bill date and open PDF for bill details.

Select Bills and Payments, click on the icon on the left of bill date -page with folded tip to see a quick summary of selected bill’s status.

A maximum of three (3) invoices will be available for downloading. You can select View More for an extended selection list of up to eleven (11) invoices

Loyalty points can be earned by subscribing to promotions as identified by GTT Do More.

Select Forgot Password from the login page, enter the validation code displayed, and select continue

Go to the hamburger menu click on help, then choose Store locator. There you will find a map with icons that symbolize the location of our stores. You can click on the directions button on the bottom of the map, and it will guide you step by step direction on how to get to any given store. You will need an active data plan to use directions.

GT&T REFUND POLICY 1) By using this site and/or application, the Customer understands that all payments processed by the Guyana Telephone & Telegraph Company Limited (‘GT&T’) are for services provided by GT&T. 2) GT&T may issue a refund of a payment made by way of a debit/credit card in the following circumstances:- A)Customer transaction error such as a payment being made for more than intended (example paying $10,000 instead of $1,000); B)Duplicate payment; or C)GT&T, at its sole discretion, recognizes that an error was made, after payment was received, during the billing process and therefore an adjustment needs to be made to the Customer’s account. 3) Pursuant to Clause 2(a) hereof, when requesting a refund, the Customer must provide the following information to make the process as easy as possible: A)The Customer’s name and address; B)The date and time the payment was made; C)Payment Authorization code provided at the end of a successful payment; and D)Last four (4) digits of the card used to make the payment. Failure to provide the above information can result in the processing of the refund being delayed. 4) Requests for refund may be made by contacting GT&T’s office by way of email on customerexperience@gtt.co.gy or calling GT&T’s Call Centre. The Customer hereby represents and warrants that the Customer must request a refund in the previously mentioned ways within thirty (30) days from the date of the initial payment. If the Customer fails to request a refund in the aforementioned time then the Customer understands that any additional payment will be credited to the Customer’s account. 5) After receipt of a request for refund, GT&T will investigate the issue regarding the refund. All refunds, if deemed valid by GT&T, at its sole discretion, will be made by GT&T in the following regard:- A)The refund will be made within ten (10) business days to the Customer’s bank account associated with the debit /credit card that made the initial payment; and B)Further to Clause 5(a), the refund cannot exceed the amount which is the subject of the Customer’s original transaction; 6) If the Customer makes a fraudulent claim of unauthorized card usage, GT&T will report this to the relevant credit/debit card service entity. This report may result in cancellation of the Customer’s card services, negatively affect the Customer’s credit score, and result in possible criminal charges being instituted against the Customer. 7) GT&T reserves the right to modify this Refund Policy at its sole discretion, or against any customer GT&T believes is abusing this policy. Any such revision or change will be binding and effective immediately after posting of the revised Refund Policy on our website and/or the MyGTT application. Therefore, it is the Customer’s obligation to review our refund policy for any such revisions.